Shipping & Returns - Luminescents - Herbs Spices both culinary and

Luminescents is very proud of its complete range of products and is determined to provide you with the very best in 100% Pure Essential Oils, Absolutes, Carrier and Fragrance oils, rare and favourite herbs, unusual tea and hard to find herbal infusions as well as its own range of Candles hand crafted by myself.

I ship using the Royal Mail services. Please allow up to 28 days for your products to be delivered although, in practise, it is usually no more than a few days from confirmation and payment of your order before you receive it if you live within the UK unless the item ordered is not in stock at the time of your order. The USA and mainland Europe takes, on average, around 10 days if your location is mainstream urban, if rural then, in my experience, it takes quite a bit longer, especially in America where US Customs can delay anything.

Confirmation of despatch on a Sunday, for instance, means that the item is already in The Royal Mail's hands but will not be processed by them until first thing on the next working day.

If you receive confirmation of despatch, then please be aware that this is confirmation that the item you have ordered has been deposited for collection by The Royal Mail and is reliant upon them from thereon. As soon as a parcel arrives in its destination country, if outside the UK, then from that point on, the delivery to you is the responsibility of that country's postal service and has nothing to do with the Royal Mail.

Outside the EU, all parcels must have a customs declaration on them. It is not the responsibility of Luminescents, or any of its subsidiaries, to include or pay a separate sovereign nation's customs duties so please be aware that as a customer it is your responsibility to pay customs duty if applicable in the country you reside in.

There are some countries in the world where I cannot post some items included on this website due to local restrictions on imports. In such cases I will advise upon ordering. Additionally there are quite a few countries where I am unable to accept an order automatically as no postal charges can be worked out automatically. These include China, Japan, India, Indonesia, Australia principally but also include most of the far east. Under these circumstance please make your order by e-mail to:-sales@luminescents.co.uk stating the size and quantity of the item/s you require. I will usually respond within 24 hours.

Please DO NOT e-mail or telephone to ask what the postal charges are. No-one here can tell you - they are worked out by the Royal Mail's postal module based upon the weight of the item/s you order (only the system knows that) and the destination (which only you know) - suffice to say all rates are discounted on Royal Mail's normal rates as I subsidise postal charges. Simply add items to your basket, go to checkout and the system works out the postal charges for you, gives you options and all before you ever get anywhere near to making a payment. The exceptions are the countries I do not currently ship to or ship only manually.

Please DO NOT specify a delivery day or date with your order. It is quite impossible for me to control the vagaries of the Royal Mail and its schedule.

If for some reason you feel that the product you have ordered is not as described or arrives damaged, please return it to us and we will make either a full refund or re-place the item if it is damaged in any way as soon as it is received - whichever you prefer.

Luminescents accepts no responsibility nor liability for goods ordered in error or ordered with conditions attached to the order that Luminescents has not expressly accepted beforehand and will not consider a refund under such circumstances as a matter of course. E-mail me should you have an enquiry of this nature.

Please contact sales@luminescents.co.uk if you have reason to return an item or query an order.

You have the right to cancel within seven days of your purchase. If you do cancel your order, you will have your payment refunded, by the method in which you made the original payment, immediately if the goods have not been despatched to you or as soon as the goods have been returned if you are already in receipt of them.

To return any purchase, please ensure that the goods are wrapped securely and packed appropriately and return to the following address....

Luminescents.co.uk
Unit 15, The 1929 Shop
Merton Abbey Mills
Watermill Way
London
SW19 2RD
UK

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Bestsellers

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Reviews

Did not get a chance to try it so my review will be neutral. ..

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